Operations Analyst
Core
End of sale cycle operations including contract data maintenance, license fulfillment, invoicing, and product shipping.
Role type
Operations Analyst
Builds
Software licenses and digital investigative tools
Domain
Cybersecurity / Digital Forensics
Deliverable
product features
Required skills
Order fulfillment, Salesforce, Invoicing, License management, Inventory management, Report creation, Workflow documentation
Responsibilities
Analyze and fulfill customer orders within SLAs, Create accurate Order Contracts, Create Accounts within Invoicing Portals, Create software licenses within various systems, Create and maintain reports through Salesforce.com, Manage the team's inventory requirements, Invoice clients and prepare reports, Respond to customer emails regarding license and fulfillment inquiries, Perform clerical duties such as maintaining financial filing and record systems, Assist the sales team with customer issues and orders, Assist the finance team with credit memos, Assist with completing Vendor Forms