IT-Supporter User Helpdesk (m/w/d)
Core
Providing remote and on-site user support for schools and business clients, managing incidents and service requests, and maintaining over 100,000 Windows, iOS, and Android clients.
Role type
User Helpdesk Support Specialist
Builds
Stable operation of IT systems and software applications for educational and business customers
Domain
Education and Business IT Services
Required skills
Windows, iPadOS, MS Office, Ticketing Systems, Remote Support, M365 Support, Documentation
Preferred skills
M365 Tenant Management, ITIL Framework knowledge
Technologies
Windows, iPadOS, MS Office, Ticketing Systems, M365
Responsibilities
Accept, process, and prioritize incidents and service requests; Support IT contacts at schools and business customers remotely via ticketing system, phone, and email; Restore smooth operation of IT systems and software applications; Collaborate with 2nd Level Administration and other IT teams; Manage and maintain over 100,000 iOS, Android, and Windows clients; Document workarounds, SOPs, and solutions in a knowledge base
Seniority
Entry to Mid-level, hands-on IC