Director Operations (m/w/d) - IT / Managed Services
Core
Lead operational development, process standardization, and leadership for technical and customer-facing business units within an IT Managed Service Provider.
Role type
Senior Operations Director (IT Managed Services)
Builds
Scalable operational structures, standardized processes, and optimized service delivery for enterprise clients.
Domain
IT Services / Managed Services / Enterprise Operations
Required skills
Strategic organizational development, team leadership and coaching, IT service process management (ITIL), project management, resource and capacity planning, stakeholder management, customer account management, cross-functional collaboration.
Preferred skills
PRINCE2, IPMA, PMI, or Scrum certifications.
Responsibilities
Oversee operational responsibilities across multiple technical and customer-facing areas; lead and develop direct reports; build succession planning structures; standardize operational processes and KPIs; manage complex projects and escalations; optimize automation potential; collaborate with sales and executive leadership; manage key accounts and identify growth opportunities.
Seniority
Director, strategic leadership & operational execution