Berater*in Kundendialog (w/m/div)
Core
First point of contact for customers, handling service inquiries and guiding them through banking needs with a focus on positive service experiences.
Role type
Customer Service Advisor (Banking)
Builds
Positive customer experiences and service quality for private banking customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer-centric thinking, solution-oriented approach, digital application proficiency, interpersonal communication, service orientation
Preferred skills
Flexibility, willingness to learn, teamwork, enthusiasm for coaching customers on digital tools
Technologies
Digital banking applications, internal banking tools
Responsibilities
Handle customer service inquiries to resolution, guide customers through their banking needs, ensure smooth handover to specialized teams when needed, support sales activities through internal collaboration, assist customers in using digital offerings independently
Seniority
Entry-level to Mid-level, hands-on IC