IN Customer Support Specialist
Core
Provide customer support via chat, phone, email, and social media, representing the product and resolving issues across multiple channels.
Role type
Customer Support Specialist
Builds
Customer support experience and service delivery for a financial services product
Domain
Financial services / Fintech
Deliverable
client delivery
Required skills
Customer service experience, oral and written communication, presentational skills, fast and accurate typing, independent work, stakeholder collaboration
Preferred skills
Startup experience, knowledge of credit card or consumer finance industry, sense of humor
Technologies
Chat, phone, email, social media platforms
Responsibilities
Provide customer support via various communication channels, represent the product online, provide accurate information using company resources, collaborate with stakeholders to resolve issues, escalate critical issues, maintain product and process knowledge, meet KPI targets (SLAs, Quality, Productivity)
Seniority
Mid-level (2+ years experience)
