IT Service Desk Analyst
Core
First and second level technical support for end users, diagnosing and resolving hardware, software, and network issues.
Role type
IT Service Desk Analyst
Builds
End-user technology enablement and operational stability
Domain
Professional Services / IT Operations
Deliverable
client delivery
Required skills
Technical troubleshooting, hardware/software deployment, incident management, systematic research, prioritization, multi-tasking
Preferred skills
Computer Science or Business Computing qualification, motivation for sustained IT career
Technologies
Hardware, software, network systems
Responsibilities
Diagnose and resolve technical issues, log and manage incidents/service requests, deploy hardware/software/peripherals, assist with hardware refresh scheduling, support team escalations, provide administrative assistance to IT management, contribute to process improvement
