Senior Cloud Support Engineer
Core
Provide advanced troubleshooting and technical support for customer cloud environments, focusing on networking, system configurations, and security technologies like HSMs and PKI.
Role type
Senior Cloud Support Engineer
Builds
Customer cloud environment stability and security compliance
Domain
Cloud Infrastructure & Cybersecurity
Deliverable
client delivery
Required skills
Cloud infrastructure troubleshooting (AWS, Azure, GCP), Networking (TCP/IP, DNS, firewalls, VPNs), Linux/Unix systems administration, Security standards compliance, Problem-solving
Preferred skills
HSM/PKI/Key management systems experience, CCNA certification, IT security frameworks, Scripting (Python, Bash), Automation tools
Technologies
AWS, Azure, GCP, Linux, Python, Bash
Responsibilities
Analyze and resolve complex issues in customer cloud environments, Serve as escalation point for technical issues, Diagnose performance issues in distributed environments, Document problem resolution processes, Collaborate with engineering teams to address root causes, Support implementation of HSMs and PKI systems
