Consultor Administrativo Legal (Soporte) Call center
Core
Legal support consultant acting as the first point of contact to identify client needs and gather information for case resolution in Mexico and Central America.
Role type
Junior legal operations consultant (call center)
Builds
Legal support services for employees
Domain
Legal services / Employee benefits
Deliverable
client delivery
Required skills
Legal degree (fresh graduate), database management, call center experience, legal firm/notary experience, switchboard operation, case tracking, appointment scheduling, written and verbal communication
Preferred skills
Proactivity, active listening, results orientation, complex situation research
Technologies
Switchboard, database systems
Responsibilities
Identify client legal needs and procedural requirements, conduct proactive inquiries to understand client concerns, maintain detailed case records and follow up until conclusion, manage schedules and coordinate appointments with lawyers, handle incoming calls and multiple communication channels (WhatsApp, email, phone), draft case notes
Seniority
Junior, entry-level IC
