Principal Program Manager
Core
Manage enterprise-level projects for a portfolio of 5-7 client accounts, ensuring end-to-end delivery of Sprinklr's Unified Customer Experience Management (Unified-CXM) platform implementations.
Role type
Senior Program Manager (Professional Services)
Builds
Enterprise software implementations and customer experience management solutions
Domain
SaaS / Customer Experience Management (CXM)
Required skills
Enterprise project management, multi-geo team leadership, risk management, stakeholder management, Agile methodology, software development lifecycle knowledge, CCAAS delivery experience
Preferred skills
PMP/Prince2/SCRUM certification, experience in IT/SaaS/Social environments, mentoring skills
Technologies
Sprinklr platform, CCAAS, Agile tools
Responsibilities
Own and manage a portfolio of 5-7 client accounts; coordinate delivery with consulting teams and internal departments; develop and maintain relationships with key client and internal stakeholders; ensure projects are reported and forecasted accurately; manage project risks, issues, and change requests; drive successful, measurable outcomes for clients.
Seniority
Senior, hands-on IC with leadership responsibilities