Professional Services Project Manager
Core
Lead successful delivery of onboarding and implementation projects for strategic and enterprise customers in North America.
Role type
Senior IC professional services project manager
Builds
Onboarding and implementation projects for hospitality technology platform
Domain
B2B SaaS / Hospitality Technology
Deliverable
client delivery
Required skills
Project lifecycle management, cross-functional coordination, client communication, project governance, escalation management, stakeholder management, reporting & KPI tracking
Preferred skills
PMP certification, experience with Rocketlane/Asana/Monday.com/Jira, technical acumen (APIs/data migration), PMS industry knowledge
Technologies
Rocketlane, Asana, Monday.com, Jira
Responsibilities
Own full project lifecycle from SOW sign-off to handoff, align internal stakeholders across teams, serve as primary point of contact for customers, implement project governance standards, manage project risks and escalations, act as central liaison between internal teams and customers, monitor and report project performance
Seniority
Mid-Senior, hands-on IC