Associate Services Technician/ Bridge Line Coordinator
Core
Provide live, remote guidance to field technicians during on-site service visits via Teams bridge to ensure they follow correct work sequences and complete documentation.
Role type
remote coordination specialist (field service)
Builds
service visit execution and documentation compliance for field technicians
Domain
IT services / field operations
Deliverable
dashboards & analysis
Required skills
field service dispatch experience, technical support coordination, project coordination, Teams bridge management, real-time documentation tracking, quality assurance, problem-solving, critical thinking
Preferred skills
experience working directly with field technicians, familiarity with client-facing site contacts
Technologies
Microsoft Teams, digital forms, status platforms
Responsibilities
Review work orders and site-specific notes before each bridge, guide technicians through check-in and site readiness, track work in real time by completing forms and cross-checking evidence, complete bridge closeout by reviewing deliverables and confirming sign-offs