Lead Implementation Consultant
Core
Lead a team of implementation consultants to deploy and optimize Sprinklr's Unified Customer Experience Management (Unified-CXM) platform for enterprise clients.
Role type
Senior IC implementation team lead / practice manager
Builds
Production implementations of social media, marketing, and customer service software suites for global brands
Domain
Enterprise software / Social media management / Customer Experience Management (CXM)
Deliverable
Production ML models | product features | client delivery
Required skills
Enterprise software deployment management, team leadership, strategic planning, solution architecture, stakeholder management, performance management
Preferred skills
Social media platform fluency, social media management software experience
Technologies
Sprinklr Platform (Service, Social, Marketing, Insights)
Responsibilities
Manage and direct a high-performing implementation consulting team; define and maintain regional implementation practice strategy; provide expert-level solution recommendations for platform design and configuration; partner with PMO and Engagement Management on project scope; act as an escalation point for consultants and stakeholders.
Seniority
Senior, hands-on IC with team leadership