Community Manager
Core
Own and grow the product community across Slack, Reddit, Trustpilot, and G2 to drive retention, feedback loops, and public reputation.
Role type
First-hire community manager (B2B SaaS/DevTools/AI)
Builds
Community Slack, Reddit subreddit, review surfaces, events, and ambassador programs
Domain
B2B SaaS, developer tools, AI
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
community management, stakeholder coordination, event organization, content creation, user activation, feedback synthesis, technical curiosity, written communication
Preferred skills
building community from zero, subreddit moderation, review campaign management, ambassador program design, grassroots event growth, technical buyer engagement
Technologies
Slack, Reddit, Trustpilot, G2
Responsibilities
Run and moderate community Slack channels, coordinate between support/engineering/product, organize community events, manage review surfaces, activate users into champions, relay feedback to the team, build the champion layer, turn community stories into content
Seniority
Individual Contributor, first-hire ownership