Senior Managed Services Consultant (Community)
Core
Configure, optimize, and maintain Sprinklr Community platforms for enterprise clients, ensuring operational stability, governance, and user engagement.
Role type
Senior Managed Services Consultant (Community Platform)
Builds
Operational stability and optimized community experiences for enterprise brands
Domain
SaaS / Unified Customer Experience Management (CXM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Managed Services delivery, SaaS platform support, community management, platform configuration, workflow design, user governance, HTML/CSS/JavaScript, REST API integration, incident management, stakeholder engagement
Preferred skills
Brand community management, SSO/OAuth integration, SEO/accessibility knowledge, ticketing tools (Jira/ServiceNow)
Technologies
Sprinklr Community, Khoros, Gainsight, Salesforce Experience Cloud, Zendesk Communities, Higher Logic, HTML, CSS, JavaScript, REST APIs, JSON
Responsibilities
Manage day-to-day support and administration of community platforms; Configure and maintain community structures including forums, user groups, and moderation workflows; Execute platform enhancements and optimization initiatives; Support community moderation and content triaging; Troubleshoot platform, access, and engagement issues; Monitor community health and adoption metrics; Assist with API-based integrations and data exchanges; Develop operational documentation and runbooks; Support user onboarding and training programs
Seniority
Senior, hands-on IC
