Multimedia Technician (Center for Media & Technology Solutions)
Core
Provide technical support for classroom audio/visual equipment, computer systems, and software to faculty, staff, and students in an educational setting.
Role type
Junior IT support technician (AV & classroom technology)
Builds
Classroom technology support, live event webcast support, and basic computer troubleshooting for educational clients
Domain
Education / IT Support / Audio-Visual Technology
Required skills
A/V equipment troubleshooting, computer hardware/software support, ticketing system management, client training, inventory management, network connectivity diagnostics
Preferred skills
Experience in educational environments, knowledge of A/V management systems (Dante, Crestron, Extron), familiarity with Windows and Apple operating systems
Technologies
Zoom, WebEx, GoToMeeting, Panopto, Crestron, Extron, Dante, Windows, Mac OS, iPad, Microsoft Surface, document cameras, digital whiteboards, SMART technologies
Responsibilities
Diagnose and resolve A/V and software issues for classrooms and special events, set up and strike A/V equipment for live productions, provide basic training to clients on technology use, manage equipment inventory and warranty repairs, perform Level 1 computer hardware and software support
Seniority
Entry-level, hands-on IC
