Sr. Technical Support Analyst (Hopkins Bloomberg Center)
Core
Provide hands-on technical support for classroom technology, event venues, and user devices to faculty, students, and guests, ensuring reliable operation for teaching and learning.
Role type
Senior IC technical support analyst (IT client service)
Builds
Reliable classroom and event technology environments
Domain
Higher education IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software installation, network troubleshooting, device configuration, service request management, documentation creation, vendor interaction
Preferred skills
Windows and macOS proficiency, classroom technology knowledge, smart podium systems expertise, audiovisual equipment support
Responsibilities
Install, configure, and maintain end-user devices and peripherals; troubleshoot hardware and software issues for workstations, networks, and internet access; provide hands-on assistance for classroom and event setup; document instructions and create support materials; manage and track customer service requests; interact with outside vendors.
Seniority
Senior, hands-on IC