Sr. IT Project Administrator (IT@JH Financial Systems)
Core
Manage and enhance the ServiceNow platform for administrative departments and business units, focusing on workflows, record producers, integrations, and project delivery.
Role type
Senior IT Project Administrator (ServiceNow platform)
Builds
ServiceNow platform enhancements, new service onboarding, and automation workflows
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project leadership, budget management, requirements gathering, stakeholder communication, change management, backlog coordination, sprint planning, UAT coordination
Preferred skills
PMP certification, ServiceNow platform experience, Agile/Scrum methodologies, cross-functional initiative coordination, structured intake and prioritization
Technologies
ServiceNow, PMO project management systems
Responsibilities
Lead IT projects within scope, quality, time, and cost constraints; coordinate people, activities, and resources; manage project budgets and procurement processes; facilitate requirements gathering and documentation; coordinate sprint planning and release schedules; oversee cross-instance initiatives and governance processes; support pre-go-live readiness and post-go-live hypercare operations
Seniority
Senior, hands-on IC