Computer Support Assistant (IT@JH Technology Acceleration Group)

Baltimore, MD, United StatesRemoteFull-time2026-10-14 → 2026-10-22

Remote

Core

Provide customer service, assist in application testing, review/update technical documentation, and support the development and implementation of AI solutions.

Role type

Junior IC computer support assistant

Builds

AI solutions integrated into technical fabric

Domain

Higher education IT + Generative AI

Deliverable

production ML models

Required skills

Basic computer systems knowledge, data gathering, simple solution design, benchmarking metrics, documentation, analytical skills

Preferred skills

MS applications proficiency, object-oriented programming (Java/C#), generative AI tools (ChatGPT/Microsoft Copilot)

Responsibilities

Provide excellent customer service to support requests, assist in application testing, review and update technical and customer documentation, participate in project ceremonies, devise simple benchmarking metrics to assess system performance

Seniority

Entry-level, direct supervision

About jhu

The Johns Hopkins University was America’s first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master’s, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources