Customer Support Specialist Shopbop
Core
Fielding real-time customer calls, emails, chats, and social media inquiries to resolve issues and provide product information for high-end fashion merchandise.
Role type
Customer Support Specialist
Builds
Customer satisfaction and resolution for Shopbop's global customer base
Domain
E-commerce / Luxury Fashion Retail
Deliverable
client delivery
Required skills
Conflict resolution, English communication (verbal/written), Windows desktop environment, Data capture, Multi-channel support, Policy adherence
Preferred skills
Basic math for refunds and discounts, Luxury retail experience
Technologies
Windows, Word, Excel, IE, Firefox, Wired high-speed Internet
Responsibilities
Act as a Brand Ambassador providing world-class service, Resolve customer issues across multiple channels, Provide critical service and product information, Handle inquiries within Service Level Agreement policies, Ensure accurate data capture for customer insights, Work with external shipping contractors for domestic and international issues
Seniority
Individual Contributor