Application Support Associate
Core
Coordinates issues for operational applications (CRM, Data, MDNAV, Portal) by triaging, troubleshooting, and escalating to technical staff.
Role type
Application Support Associate
Builds
Operational facing applications (CRM, Data, MDNAV, Portal)
Domain
Healthcare technology operations
Deliverable
client delivery
Required skills
Zendesk ticket triage, issue investigation and troubleshooting, error documentation, issue escalation, portal registration assistance
Preferred skills
CRM/Data/MDNAV/Portal experience, operational process understanding, minor updates and workflow execution, COR/Clinical process familiarity, independent work, critical thinking, problem-solving
Technologies
Zendesk, CRM, MDNAV, Portal
Responsibilities
Triaging reported errors and issues, investigating and troubleshooting issues, documenting errors and root cause, escalating issues to IT, communicating with submitters and end users, assisting with portal registration