Customer Support Representative
Core
Responding to B2C member inquiries and maintaining customer records for a digital health platform.
Role type
Customer Support Representative
Builds
Member support experience and retention for a global digital health service
Domain
Digital Health / B2C Consumer Services
Deliverable
client delivery
Required skills
Multichannel communication, CRM proficiency, regulatory compliance adherence, complex information analysis, telephone etiquette, organizational skills
Preferred skills
Spanish language proficiency, Salesforce experience
Technologies
Salesforce, CRM platforms, web-based applications, mobile applications
Responsibilities
Respond to member concerns via phone, email, and chat; Inform members about products and services; Maintain accurate customer records; Collaborate with global teams across time zones
Seniority
Individual Contributor
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