Chat Suppore
Core
Assisting customers via live chat and email by answering product questions and troubleshooting software issues.
Role type
Chat Support Specialist
Builds
Customer support interactions for a software company
Domain
Software / SaaS
Deliverable
client delivery
Required skills
Chat support, email support, software troubleshooting, written English, problem-solving
Preferred skills
Help desk platforms (Intercom, Zendesk, Gorgias, Freshdesk)
Responsibilities
Respond to customer inquiries via live chat and email, troubleshoot basic software issues, escalate technical problems, maintain customer satisfaction, document customer feedback and common issues
Seniority
Individual Contributor
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