(Junior) Customer Support Manager | MOCO (m/w/d) – Frankfurt am Main | Hamburg
Hybrid
Core
Managing customer support inquiries and ensuring high satisfaction for B2B SaaS software users via chat and email.
Role type
Customer Support Manager
Builds
Support experience and resolution for everii's software solutions
Domain
B2B SaaS / Customer Support
Deliverable
client delivery
Required skills
Technical understanding, problem-solving, communication, empathy, prioritization, cross-functional collaboration
Preferred skills
Agency industry experience (customer consulting, project management, operations)
Technologies
Chat, Email, everii software
Responsibilities
Responding to customer inquiries via chat and email, prioritizing requests by urgency, resolving issues independently or by escalating to specialized teams, staying updated on software updates, representing the software solution in customer interactions
Seniority
Junior