Service Desk Analyst 11am 8pm
Core
Provide white-glove End User Service Desk Support via phone, email, and chat for emerging pharma and biotech organizations.
Role type
Service Desk Analyst
Builds
IT support services for pharma and biotech clients
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
CompTIA A+ certification, Microsoft 365 support, Windows 10 support, Active Directory management, ServiceNow ticketing, Mac OS support, remote access tools (LogMeIn, TeamViewer), hardware troubleshooting, MDM, VPN, WiFi, Azure, O365, MFA, SSO, networking concepts, call center metrics
Preferred skills
Freshservice/Zendesk experience, 2-3 years progressive technical support experience, college or technology school degree
Technologies
ServiceNow, Freshservice, Zendesk, LogMeIn, TeamViewer, Take Control, Windows, Office, iOS, MDM, Azure, O365
Responsibilities
Manage incidents and requests in ticketing systems, resolve username and password problems, perform software uninstall/reinstall, provide MFA/SSO/VPN support, provide remote hardware support for laptops/tablets/printers, support general how-to inquiries
Seniority
Entry-level to Junior