Senior Director Global Delivery Services
Core
Leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes for a cloud-native SaaS platform unifying financial, invoice, time, and data management for law firms.
Role type
Senior Director, Global Delivery Services
Builds
Customer delivery operations and successful customer outcomes
Domain
Legal technology / SaaS / Financial operations
Deliverable
client delivery
Required skills
Global delivery leadership, operational excellence, performance governance, cross-functional partnership, customer success management, scalable growth strategy
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead customer delivery operations across EMEA and APAC, drive performance through governance and key metrics, partner with cross-functional teams to support customer success, maintain high customer satisfaction, enable scalable growth, ensure customers realize value from solutions
Seniority
Senior Director, global leadership