Director Customer Success
Core
Lead strategic enterprise partnerships for Target North America, driving adoption, operational excellence, and long-term account growth for Pencil's Generative AI advertising technology.
Role type
Director, Customer Success (Enterprise SaaS)
Builds
Enterprise customer success operations, workflow transformation initiatives, and strategic account growth for global marketing enterprises.
Domain
Advertising Technology / Generative AI / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic account leadership, cross-functional team management, enterprise stakeholder engagement, operational process design, change management, commercial growth strategy, executive presence, SaaS lifecycle management, technical partnership coordination
Preferred skills
Experience in AI, marketing technology, creative operations, or enterprise workflow platforms
Technologies
Generative AI, SaaS platforms, advertising technology stacks
Responsibilities
Own the overall customer relationship for the Target North America business; Lead strategic account planning focused on adoption, retention, and growth; Directly manage a Senior Customer Success Manager and Technical Manager; Ensure successful onboarding, implementation, and workflow adoption; Partner with Commercial teams to support renewals and account expansion; Monitor customer health, adoption metrics, and platform utilization.
Seniority
Director, strategic leadership with team management
