Callcenteragent (m/w/d)
Core
Customer support agent handling reservations, accommodations, and travel inquiries via phone, email, and chat for a global community marketplace.
Role type
Customer service representative
Builds
Booking management, reservation handling, and customer satisfaction for a global community marketplace
Domain
Travel and hospitality
Deliverable
client delivery
Required skills
Verbal and written communication, PC proficiency, quick learning ability, shift flexibility
Preferred skills
German and English language skills
Responsibilities
Handling customer inquiries via phone, email, and chat; Processing complaints; Managing bookings, cancellations, and changes; Maintaining customer satisfaction; Database maintenance