Senior Customer Success Manager - CCaaS
Core
Strategic advisor driving adoption, value realization, and long-term success for Sprinklr's Marketing, Social, and Advertising product suite for enterprise clients.
Role type
Senior Customer Success Manager (MarTech/AdTech)
Builds
Unified customer experience platforms for enterprise brands
Domain
MarTech, AdTech, Digital Media, Omnichannel Marketing
Deliverable
client delivery
Required skills
Enterprise MarTech/AdTech consulting, Campaign setup and media planning, Omnichannel marketing strategy, Platform configuration and audit, Executive presentation, Data fluency, Stakeholder management
Preferred skills
Sprinklr or similar platform implementation (Adobe, Salesforce), Social ad platforms expertise, Digital transformation leadership, PMP/Agile certification
Technologies
Sprinklr, Adobe, Salesforce Marketing Cloud, Meta, Google, TikTok
Responsibilities
Lead strategic technical relationships and act as primary advisor on platform architecture; Translate marketing KPIs into Sprinklr configurations; Own end-to-end adoption lifecycle and conduct workspace audits; Coordinate cross-functional teams for technical challenges and strategic expansion; Deliver stakeholder-specific enablement and executive workshops; Identify adoption blockers and create corrective action paths; Surface product feedback to engineering teams; Uncover upsell/cross-sell opportunities with Sales and Solutions teams.
Seniority
Senior, hands-on IC
