Head of Automation Healthcare Software (f/m/d)
Core
Shape and execute an AI-first strategy for digital service, leading the development and deployment of agentic AI solutions to automate service processes in healthcare.
Role type
Senior executive (Head of Automation) leading AI-driven digital service transformation
Builds
Globally scalable digital operating models and agentic AI solutions for healthcare service channels
Domain
Healthcare / MedTech / Digital Service / AI
Deliverable
production ML models
Required skills
AI strategy, agentic AI, machine learning, NLP, IT operations, service management (ITIL), hybrid infrastructures, KPI frameworks, digital transformation
Preferred skills
Leadership in senior roles (Head/SVP), experience in software/SaaS, Healthcare/Pharma/MedTech industry knowledge, platforms (ServiceNow, Salesforce Service Cloud, Dynamics, Zendesk)
Technologies
ServiceNow, Salesforce Service Cloud, Dynamics, Zendesk, agentic AI frameworks
Responsibilities
Shape and execute AI-first strategy for digital service, translate business requirements into roadmaps for AI and automation, design globally scalable digital operating models, lead development of agentic AI solutions, define and improve KPI frameworks for service quality
Seniority
Executive, hands-on leadership