Head of Automation Healthcare Software (f/m/d)
Core
Define and execute an AI-first strategy for digital service and automation, transforming global operations and enabling end-to-end efficiency for healthcare professionals and institutions.
Role type
Executive (Head of Automation) for digital service and AI-driven automation
Builds
Globally scalable digital operating models, agentic AI solutions, and automated service processes
Domain
Healthcare / MedTech / Digital Service Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI strategy formulation, roadmap planning for automation, global operating model design, agentic AI development, KPI framework definition, IT operations leadership, service management (ITIL), machine learning, NLP, platform mastery (ServiceNow, Salesforce, Dynamics, Zendesk)
Preferred skills
Healthcare, Pharma, or MedTech industry experience, SaaS experience
Technologies
ServiceNow, Salesforce Service Cloud, Dynamics, Zendesk, agentic AI frameworks
Responsibilities
Shape and execute AI-first strategy for digital service, translate business requirements into actionable roadmaps for AI and automation, design and implement globally scalable digital operating models, lead development and deployment of agentic AI solutions, define and improve KPI frameworks for service quality and automation
Seniority
Executive, strategic leadership & hands-on technical proficiency