Client Success Manager
Core
Solving complex business problems for C-Level tech clients in SEA, ANZ, and South Korea by leveraging Gartner's resources and data to drive value and retention.
Role type
Senior Client Success Manager (Account Management & Product Strategy)
Builds
Client engagement plans, value realization roadmaps, and strategic partnerships for enterprise clients.
Domain
Business Intelligence / Management Consulting / Technology
Deliverable
client delivery
Required skills
Account management, business analytics, product management, strategic client engagement, data analysis, critical thinking, influence
Preferred skills
Remote delivery experience, phone interaction with clients
Technologies
Gartner resources, large data sets
Responsibilities
Identify opportunities to improve client experience and over-deliver on contract value; map client mission-critical priorities to Gartner capabilities; provide proactive strategic engagement; liaise between Gartner and client teams to support strategic initiatives; collaborate with service delivery teams on difficult situations.
Seniority
Senior, hands-on IC
