Senior Implementation Consultant, CCAAS
Core
Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients, ensuring scalability and long-term value.
Role type
Senior Implementation Consultant (CCaaS)
Builds
Unified contact center solutions for enterprise brands
Domain
Contact Center as a Service (CCaaS), Voice/Non-Voice Contact Centers
Deliverable
production ML models | product features | client delivery
Required skills
CCaaS solution architecture, voice technologies (TCP/IP, VOIP, SIP, RTP, WebRTC), contact center infrastructure (ACD, IVR, CTI, Dialer, SBC), platform configuration, API integrations, VoIP troubleshooting, CRM integration (Salesforce Service Cloud), project management
Preferred skills
Scripting (Groovy, JavaScript), experience with Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral
Responsibilities
Manage end-to-end implementation strategy and solution architecture, mentor junior consultants, own customer engagements as primary point of contact, conduct advanced health checks and audits, lead client discovery workshops, drive stakeholder alignment across product and engineering teams, deliver expert-level consultation on capabilities and integrations
Seniority
Senior, hands-on IC