Senior Manager, Retention Programs
Core
Lead deal support and retention/growth strategy for high-value complex renewals across Gartner's enterprise clients.
Role type
Senior Manager, Retention Programs (Strategy & Operations)
Builds
Scalable action plans, business cases for renewal/growth, and operational models for deal support.
Domain
Business Consulting / Enterprise Technology Services
Deliverable
client delivery
Required skills
complex business analysis, strategic planning, cross-functional influence, project management, quantitative & qualitative analysis, process improvement, risk mitigation, MS Office (Excel, PowerPoint)
Preferred skills
Master's degree, experience in top-tier consulting, investment banking, or strategy analysis
Technologies
MS Office suite
Responsibilities
Lead presentations in planning sessions with Senior Leaders, drive collaboration with Client Value Managers to build business cases, implement solutions for retention challenges, and scale the team's operational model.
Seniority
Senior Manager, hands-on leadership