Fachkraft (w/m/d) für den IT-Service
Core
First-level IT support for clinical staff, administration, and physicians to ensure smooth operations and patient care.
Role type
IT Service Desk Specialist (First-Level Support)
Builds
IT support services for a university hospital
Domain
Healthcare / Clinical IT
Deliverable
client delivery
Required skills
Windows, MS-Office, Citrix, ITIL V3 Foundation, account management, workstation configuration, documentation
Preferred skills
Clinical environment experience, project participation
Technologies
Windows, MS-Office, Citrix, Ticketing Systems
Responsibilities
Handle first-level IT requests via phone, email, and ticketing system; Analyze and resolve IT issues directly with staff; Collaborate with internal specialists and external vendors; Set up and maintain user accounts; Install and configure workstations; Build, modify, and maintain IT workstations; Document solutions in the IT knowledge base.
Seniority
Mid-level, hands-on IC
