Head of Customer Education
Core
Lead the unification of Recruiting Operations Consulting, Academy, and Product Enablement functions to serve customers and internal GTM teams.
Role type
Head of Customer Education (Leadership)
Builds
Consulting engagements, public-facing Academy programs, digital learning experiences, and product enablement frameworks.
Domain
SaaS / Recruiting Operations / Customer Education
Required skills
Operating model design, cross-functional partnership, team scaling, content strategy, stakeholder management, ambiguity navigation, first-principles thinking, public speaking, tool evaluation
Preferred skills
Experience scaling education functions, background in recruiting operations or customer success, ability to build from scratch
Technologies
LMS, in-app journey configuration tools, webinar platforms
Responsibilities
Oversee RecOps Consulting engagements and integrate insights into Academy content; Partner on Academy content strategy and launch new digital programs; Build Product Enablement function for CSMs and AEs; Design operating infrastructure for intake, capacity planning, and function alignment; Represent the team externally at events and synthesize customer feedback.
Seniority
Senior, hands-on IC transitioning to leadership