IT-Systemadministrator 2nd-Level-Support Windows-Server
Core
2nd-level IT support for Windows servers, handling incidents, service requests, and change management.
Role type
2nd-level Windows server administrator
Builds
IT service stability and resolution for internal clients
Domain
IT Infrastructure / Windows Server Administration
Deliverable
client delivery
Required skills
Windows server administration, incident management, change management, remote support tools, ticketing systems, problem analysis, asset management
Preferred skills
German (fluent), English (good), team communication
Responsibilities
Triage and resolve incidents and service requests in 2nd-level support; Prioritize, classify, and document issues in the ticketing system; Perform fault analysis and implement initial solutions via remote support; Create and execute changes including coordinating maintenance windows; Monitor the operational status of assigned performance objects; Identify mass outages and communicate with customers