IT-Support-Spezialist 1st-2nd-Level (m-w-d)
Core
Providing 1st and 2nd level IT support, handling user requests via ticketing system, email, or phone, and performing system configuration and troubleshooting.
Role type
IT support specialist (1st-2nd level)
Builds
IT support services for end-users
Domain
IT / General Business
Deliverable
client delivery
Required skills
Ticketing systems, MS Office suite, German language (fluent), structured and independent work style
Preferred skills
null
Technologies
null
Responsibilities
Customer support in 1st and 2nd level support, System configuration and software settings, Fault analysis and troubleshooting, Handling user requests via ticketing system, email or phone, Taking over documentation and administration tasks, Supporting users with technical questions
Seniority
null