IT-Support-Spezialist First--Second-Level Support (m-w-
Core
Providing first and second-level IT support to customers, handling incidents, and managing user environments.
Role type
Second-level IT support specialist
Builds
User workstations, internal applications, and site infrastructure
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Active Directory, incident management, remote and onsite support, hardware configuration, Windows, O365, Office applications, 3CX, DMS, MDM, Endpoint Protection, WLAN, patch management, software distribution
Preferred skills
Linux, Windows Server, PowerShell
Responsibilities
First and second-level support, user administration, incident analysis and prioritization, remote and onsite troubleshooting, workstation setup and configuration, operation of internal applications and systems, software distribution, site infrastructure management
Seniority
Mid-level, 2+ years experience