IT-Support-Spezialist 1st-Level-Support (m-w-d)
Core
Providing 1st-level IT support for customers, handling incidents and service requests for software and hardware issues, and performing on-site support.
Role type
1st-level IT support specialist
Builds
IT support services for customers
Domain
IT infrastructure and Microsoft technologies
Deliverable
client delivery
Required skills
incident management, service request handling, ticket system management, Microsoft Office, PC/laptop/troubleshooting, networking, German (fluent), English (basic)
Responsibilities
Accepting and monitoring incidents and service requests, escalating issues to downstream units, performing on-site support