Customer Success Manager
Core
Ensure customer success and satisfaction by building strong relationships, optimizing ServiceTitan platform usage, and driving retention and revenue growth for assigned accounts.
Role type
Customer Success Manager
Builds
ServiceTitan software platform for service businesses
Domain
SaaS / Field Service Management
Deliverable
client delivery
Required skills
Account ownership, relationship management, ROI demonstration, de-escalation, problem-solving, multi-tasking, project management, data analysis, product training, feedback collection
Preferred skills
Sales experience, data analytics, Salesforce/Gainsight/Tableau proficiency, ServiceTitan workflows, PST/MST time zone availability
Technologies
ServiceTitan, Salesforce, Gainsight, Tableau
Responsibilities
Act as primary point of contact for ~75 accounts; guide customers to maximize business value and demonstrate ROI; monitor account health and mitigate churn risk; provide product training and facilitate resolutions; gather feedback for product teams; drive renewals and up-selling opportunities.
Seniority
Mid-level, individual contributor