Dutch Speaking Teammate
Core
Handle inbound and outbound customer inquiries via phone, email, and chat to resolve issues and enhance customer experience.
Role type
Customer Support Teammate
Builds
Customer support interactions for technology clients in sectors like social media, e-commerce, gaming, and FinTech.
Domain
Customer Experience (CX) / BPO
Deliverable
client delivery
Required skills
Dutch (B2/C1), English (B1), issue resolution, CRM documentation, escalation management, analytical thinking, technical literacy (Windows/macOS, Google apps)
Responsibilities
Handle inbound and outbound communications in Dutch and English; Identify, troubleshoot, and resolve customer complaints including account, subscription, and billing queries; Maintain records in CRM system; Route complex technical issues to internal departments; Identify customer pain points for product improvement.
