MITARBEITER SOFTWARE SUPPORT (M/W/D) ENERGIEWIRTSCHAFT
Core
Support specialist for the nts.suite software, handling customer inquiries and technical issues within the energy sector.
Role type
Support Engineer (Energy Sector Software)
Builds
Support solutions and resolved tickets for the nts.suite product
Domain
Energy industry / Energy management software (via careerplan.io/jobs/1096219-mitarbeiter-software-support-mwd-energiewirtschaft)
Deliverable
client delivery
Required skills
IT affinity, structured problem-solving, customer service, ticket management, remote support tools usage, analytical thinking
Preferred skills
Prior support or customer service experience, knowledge of energy market processes
Technologies
nts.suite, Anydesk, Teamviewer
Responsibilities
Process and resolve diverse support tickets from initial inquiry to complex technical issues; analyze and troubleshoot application-related problems; learn and apply knowledge of energy processes (market communication, billing, invoicing, device management, workforce); evaluate, prioritize, and document tickets; collaborate with team and developers; provide direct remote support to customers.
Seniority
Entry to Mid-level, hands-on IC