Sr Director Analyst - IT Service Management & Operation Management
Core
Senior Director Analyst creating must-have insights, market predictions, and best practices for IT Service Management (ITSM) and IT Operations Management (ITOM) to guide senior IT leaders.
Role type
Senior Director Analyst (ITSM & ITOM)
Builds
Research reports, frameworks, and thought leadership content for Gartner clients.
Domain
IT Infrastructure & Operations (I&O), ITSM, ITOM, Cloud, Hybrid environments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery
Required skills
ITSM and ITOM expertise, executive-level I&O leadership experience, cloud technologies mastery, vendor landscape knowledge (ServiceNow, Atlassian, etc.), strategic organizational design, data synthesis, executive presence, bilingual communication (Japanese/English)
Preferred skills
IT asset management, outsourcing/insourcing strategies, DevSecOps, vulnerability management, talent development, organizational transformation
Technologies
ServiceNow, Atlassian, ManageEngine, Dynatrace, IBM, New Relic, AWS, Microsoft
Responsibilities
Author research reports and frameworks in Japanese and English; Engage directly with Heads of Infrastructure & Operations via meetings and conferences; Collaborate with sales and BTI teams to drive business growth; Mentor junior analysts and foster team innovation; Navigate major vendor landscapes and emerging strategies; Present compelling content at industry events and executive briefings.
Seniority
Senior Director, hands-on IC with strategic leadership
