Team Manager, Learning & Development (L&D)
Core
Design, implement, and continuously improve Learning & Development strategies and programs for the Customer Success organization to drive business impact and employee growth.
Role type
Team Manager, Learning & Development (L&D)
Builds
L&D programs, training curricula, and capability development initiatives for global teams
Domain
Financial services (remittances) / Human Capital Development
Required skills
L&D strategy, adult learning theories, data-driven program evaluation, stakeholder management, team leadership, change management, curriculum design, global program management
Preferred skills
70/20/10 Learning Integration Model, ADDIE framework, Kirkpatrick evaluation, eLearning design, Google Workspace proficiency, call center experience
Technologies
Learning Management Systems, eLearning authoring tools, remote delivery/flip-classroom applications, Google Sites, Google Slides, Google Sheets, Google Docs
Responsibilities
Set L&D vision and strategy aligned with business objectives; lead OKRs and strategic projects; engage with senior leadership as a strategic partner; assess and measure L&D program effectiveness using data; manage and mentor a high-performing L&D team; oversee management and scalability of learning content design and delivery; champion change management processes; foster a culture of continuous learning.
Seniority
Manager, hands-on leadership