Team Manager, Multiproduct Adhoc

Managua, Nicaragua💼 Full-time🗓 2026-08-27 → 2026-09-26

Core

Lead and develop operations teams in Managua to support global multiproduct customers (e.g., Remitly Wallet, Debit Cards) and drive operational continuous improvement.

Role type

Senior IC operations team manager

Builds

Operational support for multiproduct services and customer experience

Domain

Fintech / Money Transfer

Deliverable

client delivery

Required skills

Team leadership, performance management, operational process optimization, customer experience expertise, talent development, stakeholder communication

Preferred skills

Operations Manager experience

Responsibilities

Manage and mentor associates to meet SLAs and quality targets; lead team performance management and career development; facilitate team meetings and feedback loops; coach associates on service standards and cultural values; provide operational insights to product and program teams.

Seniority

Senior, hands-on IC

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About Remitly

Remitly is hiring a Head of Operations overseeing our operations across the UAE region. Are you a strategic thinker with analytical rigour and strong attention to detail? Do you love digging into the data and putting in place playbooks for a scaling operation? Do you have an owner mentality, treating problems as solutions that are waiting to be discovered (by you)? The ideal candidate will be a strategic thinker with a proven track record of driving operational excellence, governing outsourcing arrangements, ensuring regulatory compliance, and implementing scalable processes to support busines