Remote Service Engineer - DXR
Core
Provide high-touch remote technical support and initial diagnosis for Digital Xray (DXR) devices, managing inbound calls, verifying contracts, and coordinating field engineer dispatches to ensure zero downtime.
Role type
Remote Service Engineer (Medical Imaging)
Builds
Customer support experience and operational continuity for DXR systems
Domain
Healthcare / Medical Imaging
Deliverable
client delivery
Required skills
Remote system diagnosis, case management, contract entitlement verification, parts ordering and logistics coordination, technical escalation, field engineer handover
Preferred skills
Medical device maintenance experience, hands-on field troubleshooting, Microsoft product proficiency
Technologies
DXR systems, Microsoft products
Responsibilities
Manage inbound customer calls for technical inquiries and service requests; Perform remote diagnosis of DXR devices; Create and manage support cases; Proactively monitor systems for uptime; Coordinate site visits and parts delivery for field engineers; Escalate complex technical issues; Support infield engineers with technical knowledge
Seniority
Individual Contributor, operational level
