Team Manager, Remitly Business Team (B2B)
Core
Lead service delivery operations for B2B business partners, managing teams in Manila and Managua to ensure SLA, quality, and productivity targets are met for global remittance products.
Role type
Senior IC operations team manager (B2B service delivery)
Builds
Operational support for Remitly Business products (Remitly Access, SMB, Partnerships) and global new initiatives
Domain
Fintech / Global Remittances / B2B Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, B2B operations management, SLA management, team performance management, operational project management, stakeholder management, compliance monitoring, succession planning, recruitment, retention strategies
Preferred skills
Fintech or financial accounts management experience, B2C and X2B operations experience
Technologies
N/A
Responsibilities
Drive team and individual success against KPIs; manage performance, career development, and engagement of direct reports; lead operational continuous improvement and process standardization; monitor Remitly Business KPIs to drive operational excellence; identify operational risks and collaborate with internal/external partners for solutions; execute on succession planning, recruiting, and retention tactics; ensure adherence to policies, objectives, and goals; model Remitly cultural values and promote high morale.
Seniority
Senior, hands-on IC