System Administrator

## About the Role FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Cyprus office - a certified Great Place to Work®. This role will be the first line of support for our employees and the hands-on operator for our day-to-day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly. ## What You'll Work With - Windows - macOS - Windows Server - Active Directory - DFS / SMB - FortiGate - FortiAP - Aruba ## Reporting To Head of Security and Infrastructure ## Responsibilities - Provide L1 support for end users — hardware, OS, applications, access, peripherals - Onboard and offboard employees: account provisioning, equipment, access, asset tracking - Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC) - Administer Windows Server environments — file services, DFS, SMB shares, permissions - Support and maintain Windows and macOS endpoints — imaging, patching, configuration - Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN - Maintain office network equipment — firewalls, switches, access points - Document procedures, runbooks, and knowledge base articles - Escalate complex issues to L2 / infrastructure teams with clear context - Track tickets to resolution and meet SLA targets ## Candidate Profile - 2+ years in helpdesk, desktop support, or junior sysadmin roles - Strong hands-on experience with Windows 10 / 11 and macOS - Windows Server administration — file shares, DFS, SMB, NTFS permissions - Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP - Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN - Clear written and verbal communication in English - Customer-focused mindset and structured troubleshooting approach ## Nice to Have - Experience with FortiGate, FortiAP, or Aruba switching / wireless - MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine - Scripting — PowerShell, Bash - Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak - Backup and endpoint protection tooling - Ticketing systems — Jira Service Management, Zendesk - Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet - Experience in regulated environments (fintech, financial services) ## Our Offer - A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support - Welcoming, young and multicultural team with approachable leadership - Ability to contribute to dynamic business at a growth phase - High level of autonomy, support of ideas and putting your expertise into the best practices for the company - Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders - Competitive remuneration, regular salary reviews and performance-based incentive schemes - Vibrant company life: from team activities to global celebrations - New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches - Free access to multiple sports and wellness facilities across the country - Free company-provided parking - Medical insurance and pension fund after probation period - A gift and a day off on your Birthday - Visa and work permit support if required