Sr. Software Development Engineer, Digital Messaging, Amazon Connect
Core
Design and build systems for guided visual experiences, no-code UI tooling, and cross-channel interactive messaging for Amazon Connect's AI-powered customer experience platform.
Role type
Senior Software Development Engineer (SDE III), hands-on IC
Builds
Guides (guided workflows), Views (dynamic UI framework), Interactive Messaging (unified representation across channels), and AI-composed experiences
Domain
Cloud, Customer Experience, AI, Front-end/Back-end Systems
Required skills
Software development (5+ years), System design and architecture, Mentoring, Front-end technologies (React, TypeScript), Back-end service development (REST APIs, event-driven architectures)
Preferred skills
Full software development life cycle experience, Bachelor's degree in Computer Science
Technologies
React, TypeScript, REST APIs, Cloud services
Responsibilities
Own technical design for complex problems across the Guides & Views stack, Architect platform capabilities for internal consumers, Lead evolution of Views to a multi-surface platform, Design and implement AI integration points, Mentor junior and mid-level engineers, Own operational health and on-call rotations