Sr. UX Designer, Network Systems, Amazon Customer Service
Core
Designing end-to-end user experiences for AI-native customer service tools that enable associates to solve real-world challenges before they reach customers.
Role type
Senior UX Designer (AI-native customer service tools)
Builds
Intelligent, AI-native service experiences for Amazon Customer Service
Domain
E-commerce / Customer Support / AI/ML
Deliverable
production ML models | product features
Required skills
End-to-end user-centered design, UI/UX design for desktop and mobile, prototyping (Figma, Adobe Creative Cloud), user research and iterative testing, stakeholder alignment, design pattern creation, visual design, strategic program execution
Preferred skills
Design system maintenance, Scrum methodology application, innovative UX tool experimentation
Technologies
Figma, Adobe Creative Cloud
Responsibilities
Lead end-to-end design for new customer service tools from concept to launch, Partner with product, engineering, and research teams to deliver impactful solutions, Lead design reviews and workshops to align stakeholders, Create user interfaces that reveal meaningful patterns, Develop and validate solutions through user research and iterative testing, Build compelling narratives connecting customer insights to business opportunities
Seniority
Senior, hands-on IC
