Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Core
Design, implement, and manage AWS solutions for customers, focusing on contact center technologies and conversational AI.
Role type
Senior IC Delivery Consultant (Cloud & Contact Center)
Builds
Enterprise cloud computing initiatives, contact center solutions, and conversational AI integrations
Domain
Cloud Computing / Contact Center Technology / Conversational AI
Deliverable
production ML models | product features
Required skills
AWS services architecture, contact center technology platforms, NLP/NLU solution design, REST APIs integration, cloud-based system design
Preferred skills
IT implementation leadership, cloud computing technologies, business software deployment at scale, security and compliance standards, technical communication, automation scripting, generative AI integration
Technologies
Amazon Connect, Amazon Lex, Rasa, Dialogflow, Azure Bot Service, Python, Perl, Ruby, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation
Responsibilities
Design and implement complex, scalable, and secure AWS solutions; provide technical guidance and troubleshooting; collaborate on requirements and migration strategies; act as a trusted advisor on industry trends; share knowledge through mentoring and training
Seniority
Senior, hands-on IC